Returns & Exchange Policy
Customer satisfaction is our top priority. Please take a moment to review our refund and returns policy carefully before making a purchase.
1. Returns & Refunds Eligibility
- We do not offer refunds unless the product is faulty.
- All faulty devices must be reported to us within 7 days from the date of receipt.
- You must provide the waybill number as proof of delivery when submitting a return or refund request.
2. Faulty Items
If you receive a faulty product, please notify us within the 7-day period by contacting our support team. The item will be assessed and, where applicable, exchanged or repaired.
3. Processing Time
All approved refunds or returns will be processed within 3 to 7 working days from the date we receive and verify the returned item.
4. Refund Conditions
- If a refund is approved, please note that 10% of the purchase amount will be deducted. This deduction covers online transaction and administrative fees.
- Refunds are only processed using the original method of payment.
5. Exclusions
- No returns, refunds, or exchanges will be accepted for issues reported after 7 days from delivery.
- Refunds are not applicable for change-of-mind purchases, accidental damage, or user-inflicted faults.
6. How to Contact Us
To report a faulty item or initiate a return, please contact our support team:
- Email: info@archiesmobiles.co.za
- WhatsApp / Phone: [Your Contact Number]
- In-Store: Visit us at our Durban store during business hours.
7. Consumer Rights
This policy is in accordance with the Consumer Protection Act (CPA) No. 68 of 2008 of South Africa. Nothing in this policy limits your statutory rights under the CPA.
Last updated: July 2026